A Guide to Subject Matter Expert Tickets
In the intricate ecosystem of IT support, the quality of communication in ticket submissions can significantly influence the efficiency of problem resolution. Imagine walking into a dense forest, each tree representing a different issue or ticket awaiting resolution. Just as a seasoned guide can navigate these woods with ease, providing clear...
Burnout In IT and How to Avoid it
For years, I thought Burnout was equal to weak. Boy was I wrong. Burnout is a real thing and it changes how you see this world. Burnout can take a good worker and make them the worst worker. That's what it did to me. What is Burnout and How do you avoid it? What is...
Extra Registry Settings in Group Policy
While working with Group Policy this month, I ran across an oddity I have never seen before, "Extra Registry Settings" These were inside the default domain policy and I had no idea why they were there. So, I did some research. What are they? These keys come from when...
Get-Credentials to Plain Text
Sometimes I like to go back and see where I can improve my scripts. A few weeks ago I showed you the Unifi Controller script. Where it pulls the client information from each site. Well, I wanted to improve upon this script. A problem I see with this script is the...
