A Guide to Subject Matter Expert Tickets
In the intricate ecosystem of IT support, the quality of communication in ticket submissions can significantly influence the efficiency of problem resolution. Imagine walking into a dense forest, each tree representing a different issue or ticket awaiting resolution. Just as a seasoned guide can navigate these woods with ease, providing clear...
Test a Registry Value with PowerShell
The other day I needed to test if a registry key was present on an end user's computer and make it if it didn't exist. I performed a registry key value test with PowerShell. Since I was doing more than one, I pulled an older tool from my tool box for this one. It's...
Share Point File Audit
Monitor Discovery Through PowerShell
Today, in the field, we will discover a user's monitors through PowerShell. This is very useful for any kind of RMM tool. I used this script with PDQ and Continuum. You can also run this script with backstage. Let's take a look at the script for Monitor Discovery. The...
