A Guide to Subject Matter Expert Tickets
In the intricate ecosystem of IT support, the quality of communication in ticket submissions can significantly influence the efficiency of problem resolution. Imagine walking into a dense forest, each tree representing a different issue or ticket awaiting resolution. Just as a seasoned guide can navigate these woods with ease, providing clear...
Troubleshooting Radius – IP Changes
Last October, I ran across a client with a broken radius. I want to go through the process I used to troubleshoot the issue. The goal of this to bring you a level of understanding of the troubleshooting processes. Not every process is the same for each It related...
Get Client Information From your Unifi Controller
Today I would like to go over how to get client information from your Unifi Controller. We will first connect to our Unifi Controller with Powershell using the Unifi API. Then from there we will pull each site and create a list of different sites. Finally, we will use...
Time For a Break
Welp is the end of the year. I have things in the works, however, I just started a new job. It requires me to learn many new and exciting things. While I learn these new things, I will be working on new blog posts for the upcoming year. Starting next year, I will be...
