A Guide to Subject Matter Expert Tickets
In the intricate ecosystem of IT support, the quality of communication in ticket submissions can significantly influence the efficiency of problem resolution. Imagine walking into a dense forest, each tree representing a different issue or ticket awaiting resolution. Just as a seasoned guide can navigate these woods with ease, providing clear...
Uncover Starred-Out Passwords
I was inside my unifi controller a while back and the new update had starred out the radius password. The documentation had yet to occur on the radius password. So, I used a simple HTML trick with my firefox to change the stars to clear text. This is how you can...
Slow ADUC on VPN
Like in my last post, I have been in IT for many years. Every place I have worked at and even when I worked at an MSP, I have always seen the Active Directory Users and Computers take a really long time to load. Often times be very slow while on VPN. I was finally...
Multi-Account Containers
I have been in IT for a little over 10 years and have tried various browsers and plugs/extensions. Some are extremely useful, and some, are not so. I abandoned Firefox for a while because it was not compatible with the required software. Recently I have returned back...
